- Can a company pay for a higher Hub Score or a better position?
- No. The score is computed from stored, verifiable attributes and the ordering is the score. There is no sponsored placement, no paid review tier, and no commission on introductions — so there is no mechanism through which money could move a listing.
- Why is a 20-person agency sometimes ranked above a 400-person one?
- Delivery scale is worth at most 17 of 100 points. A boutique with 20 years of trading, five in-house disciplines, a published retainer floor and a tight vertical focus will out-score a large generalist that hides its pricing. That is intentional: size is one input, not the verdict.
- Does a high Hub Score mean the agency will rank my site?
- No. The score measures verifiable operating facts — tenure, in-house breadth, vertical focus, pricing openness and delivery scale. It cannot predict performance on your domain, in your vertical, with your budget. Use it to build a shortlist, then interrogate the shortlist.
- How do you handle agencies that refuse to publish pricing?
- They lose the seven points tied to a stated retainer floor, and two more if their commercial model is not a straightforward monthly retainer. They are not excluded — plenty of good firms price bespoke — but buyers pay for that opacity in qualification time, so the score reflects it.
- What triggers a re-score?
- Any change to a stored attribute: an acquisition, a headcount band shift, a new in-house discipline, a published price change, or a correction we accept. Tenure re-scores automatically each calendar year, so scores drift upward slightly as companies age.
- How do I get a listing corrected or added?
- Send the correction with a public source we can check — your own site, a register entry, or an archived page. We do not accept score changes on request without evidence, and we do not remove accurate listings.