- Can a company pay for a higher Hub Score or a better position?
- No. The score is computed from stored, verifiable attributes and the ordering is the score. There is no sponsored placement, no paid review tier, and no commission on introductions — so there is no mechanism through which money could move a listing.
- Can an ad-supported company website be listed?
- No. A company is ineligible when its own website serves third-party display advertising such as Google AdSense or DoubleClick. This is different from an agency managing Google Ads campaigns for clients, which is an eligible marketing service.
- Why is a 20-person agency sometimes ranked above a 400-person one?
- Delivery capacity is worth at most 15 of 100 points. Size is useful capacity context, not a quality verdict; operating resilience, capability, sector evidence and commercial clarity supply the other 85 points.
- Does a high Hub Score mean the agency will rank my site?
- No. The score measures public operating capability and evidence. Evidence Confidence separately shows how complete and current our research is. Neither predicts performance on your domain; buyer fit still depends on service, industry, budget and delivery-model match.
- How do you handle agencies that refuse to publish pricing?
- They do not receive the six points for a disclosed entry floor. Pricing model type is neutral: retainers and projects receive the same credit when clearly stated. Source coverage affects Evidence Confidence, not Capability Score.
- What triggers a re-score?
- A stored capability fact triggers a re-score: a headcount shift, new in-house service, documented industry, substantive case study, pricing disclosure or correction. Generic source coverage updates Evidence Confidence without moving Capability Score. Tenure and evidence freshness derive from the current date, so no annual code edit is required.
- How do I get a listing corrected or added?
- Send the correction with a public source we can check — your own site, a register entry, or an archived page. We do not accept score changes on request without evidence, and we do not remove accurate listings.